Payments · refunds

Before you request a refund

Review the refund path, then select one of your payments to see a current estimate.

Start with the type of refund

Refunding owned content and refunding a credit top-up return different things through different paths.

Remove eligible unread episodes from an owned story and receive C or P back. Open the owned story to check availability and the amount returned.

Calculate a reference cash refund from the credits currently treated as refundable for one selected payment.

You may request a full refund for an unused product within 7 days of delivery.
Using some credits does not remove your rights to unused portions eligible under applicable law. The refund scope and amount are explained before processing. No refund fee applies to statutory withdrawal.
If the product is unavailable due to the company's fault, you may request cancellation or a refund within 7 days of the issue or learning about it. We issue the refund within 3 business days after receiving the request.
A valid statutory withdrawal is refunded within 3 business days of withdrawal, normally through the original payment method. Store decision updates and the time until funds appear are distinct from the statutory refund deadline.
Credits within the refund scope are suspended and recovered. Access to works acquired with that top-up may also be affected; the affected scope can be checked when requesting a refund.

This is a current calculation for evaluating a refund. It is not the application step that confirms eligibility or the final amount.

Select one payment; credits from multiple payments are not combined.
The estimate uses refundable C remaining from that payment to calculate the target amount, fee, and expected refund.
For in-app purchases, use the refund process of the store where you paid.
An estimate does not confirm that a refund can be requested or guarantee the final amount.

Follow the instructions for the store used for your purchase. Refund approval and payment timing depend on the store policy and payment method.

Sign in to reportaproblem.apple.com with the Apple Account used for the purchase.
Select “Request a refund”, choose a reason, then select “Next”.
Select the One Minute Go top-up purchase you want to refund, then select “Submit”.

If the charge is pending, wait for your receipt before requesting a refund. If the purchase is missing, check the Apple Account used to buy it.

Apple usually provides an update within 24–48 hours. After approval, the payment method may require additional time to return the funds.

Select the payment you want to refund to calculate a reference estimate from its remaining refundable credits.

Contact support if you need help with refund instructions, payment history, or credit top-ups.